BestNotes is designed to be a collaborative tool where information and communication have a central location. The optimal use of BestNotes depends on implementation from each department and 'buy-in' from all users. With this in mind the following implementation strategies are recommended.
BestNotes staff use online virtual meeting software to remotely train and support BestNotes users. The software allows training staff to see and control the user's computer screen (with permission) while talking with the user on the phone. Group trainings can be done in a room with a projector and speakerphone or by using a conference call number with users at various locations on their individual computers.
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